2005 Excella Client Survey Results Excella achieves 100% client satisfaction for the fourth consecutive year! Each year, we conduct a survey to measure our success in delivering quality service and value to our clients. The survey is sent to all of our clients and responses are made anonymously. Once again, 100% of responding clients were satisfied or very satisfied with our services. Excella has remarkably achieved this perfect record of client satisfaction every year the company has been in existence. We are proud of our ability to consistently meet and exceed our client’s expectations and deliver value to 100% of our clients. Once again, 100% of responding clients rated Excella positively in all categories, including: Quality of Service Value of Service Likelihood of Re-Engaging Likelihood of Referral Below are the detailed results for select questions: How would you rate the quality of service that you received from Excella over the past year? How would you rate your overall level of satisfaction with Excella services over the past year? Assuming that your corporate policy would allow it, how would you rate your future likelihood of referring Excella to a colleague? Here’s what some of our clients had to say: "We have enjoyed and benefited from having Excella work with our organization. They have brought great technical insight and good solutions to us over the years." "Superb analytical support & professional demeanor." "Very responsive. Customer focused. Problem solving orientation. Excellent technical understanding of the product and user requirements. Often anticipate questions. Almost always able to provide on-the-spot options. If an unprecedented issue, they take the time to research the optimal answer." "Only positive feedback for the Excella team - extremely thorough and passionate about the job at hand, felt like a full-time team member." Thank you to all of our clients who took time to respond to our survey. We appreciate your feedback!

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