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2006 Excella Client Survey Results

Excella scores excellent marks in client satisfaction for the fifth consecutive year!

Each year, we conduct a survey to measure our success in delivering quality service and value to our clients. The survey is sent to all of our clients and responses are made anonymously.

For 2006, 94% of responding clients were satisfied or very satisfied with our services and none were dissatisfied. Excella has remarkably achieved this high record of client satisfaction every year the company has been in existence. We are proud of our ability to consistently meet and exceed our client’s expectations and deliver value to our clients.

In fact, Excella received the highest possible marks from 94% or more of our clients in each of the following categories:

  • Quality of Service
  • Value of Service
  • Overall Satisfaction
  • Likelihood of Referral

Below are the detailed results for select questions:





 




 




 

Here’s what some of our clients had to say:

“Great overall support. The Excella consultants that I have worked with are bright and work hard to serve us well. We have had other consultants that I can not rate as highly.”

“Excella’s subject matter knowledge along with their great work ethic make them a high quality team and indispensable to the project.”

“It has been a pleasure to work with the Excella consultants. The team has definitely shown a significant commitment to ensuring the project success.”

“We have been very pleased with the quality of services and staff provided by Excella. Excella provided resources are a critical pillar to our success.”

“My experience with Excella has been - as answered - excellent. Excella provides great resources who perform above expectation.”

“I'm pleased with the quality of the Excella personnel on the contract - combining technical acumen with good communication skills. I have immensely enjoyed my interaction with the Excella team and would consider them for future projects.”

Thank you to all of our clients who took time to respond to our survey. We appreciate your feedback!