2007 Excella Client Survey Results

Excella scores excellent marks in client satisfaction for the sixth consecutive year!

Each year, we conduct a survey to measure our success in delivering quality service and value to our clients. The survey is sent to all of our clients and responses are made anonymously.

For 2007, 95% of responding clients were satisfied or very satisfied with our services and none were dissatisfied. Excella has remarkably achieved this high record of client satisfaction every year the company has been in existence. We are proud of our ability to consistently meet and exceed our client’s expectations and deliver value to our clients.

In fact, Excella received the highest possible marks from 95% or more of our clients in each of the following categories:

• Quality of Service
• Value of Service
• Overall Satisfaction
• Likelihood of Re-engaging
• Likelihood of Referral

Below are the detailed results for select questions:

Here’s what some of our clients had to say:

“I greatly appreciate the service Excella provides, and feel they distinguish themselves in the consulting business by giving something extra, something different, in both attitude and service.”

“The Excella members are extremely knowledgeable, provide quality products, excellent advice and are tops as professionals.”

“The Excella team supporting my program is OUTSTANDING. They have the skill sets needed and think outside the box to get the work completed. They are the main reason for the program meeting all of its Data Warehouse conversion goals, on time and within budget.”

“Working with the firm is a delight. The directness, focus on a core set of competencies, and proportion of staff who share the "Excella-ness" (direct, highly competent and professional, hardworking, effective, and pleasant to work with) really sets the firm apart from the crowd of consultancies.”

“As always, responsive to our needs and willing to do whatever it takes to get the job done. Great mix of technology and business acumen.”

“… we are very pleased with the professionalism displayed by your employees and the high quality work they produce.”

“Love Excella. The Excella employees we have had have been uniformly excellent.”

“Excella helps us achieve a "single team" feel for our client - who doesn't care what company each of our team members work for.”

“We expect to continue using Excella in 2008 and that decision is primarily due to the tremendous work products and support we've received this past year.”

“Excella is easy to work with, flexible and has strong client advocacy skills.”

Thank you to all of our clients who took time to respond to our survey. We appreciate your feedback!