2010 Client Survey Results

Excella scores excellent marks in client satisfaction for the ninth consecutive year!

Each year, we conduct a survey to measure our success in delivering quality service and value to our clients. The survey is sent to all of our clients and responses are made anonymously.

For 2010, 98% of responding clients were satisfied or very satisfied with our services. Excella has remarkably achieved a high record of client satisfaction every year the company has been in existence. We are proud of our ability to consistently meet and exceed our client's expectations and deliver value to our clients.

In fact, Excella received the highest possible marks from 96% or more of our clients in each of the following categories:

• Quality of Service
• Overall Satisfaction
• Likelihood of Referral

Here's what some of our clients had to say:

• "Out of all of the vendors I work with, Excella remains at the top of the class."
• "[Excella] worked with us in a challenging business environment to provide the level of support we need and at a monthly level that we can afford."
• "The Excella team has been nothing short of amazing."
• "[Excella] has become a trusted advisor for me and I look forward to working together in the future."
• "[Excella is]an integral part of my team and very dedicated, reliable, impressive and fun."

Thank you to all of our clients who took time to respond to our survey. We appreciate your feedback!

Below are the detailed results for select questions:

 

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