The Client had evaluated their Human Resources service delivery model to identify opportunities for improvement. The culmination of this effort was the completion of a Functionality Assessment (FA), in which the entire HR delivery model was evaluated. The FA concluded that the most effective HR service delivery method would be one that ensures end-to-end accountability, maximized employee and manager self-service, and integrated web-enabled technology. To manage the overall execution of the program, the client established the HR Re-Engineering Program Management Office (PMO).
Excella was engaged to develop an approach for implementing the HR Re-Engineering Program Management Office, including definition of the PMO charter and the organizational structure required to support the PMO. Excella developed the framework for the PMO, outlining the roles and responsibilities for the team, defining the core processes for the group, and identifying the key deliverables of the organization. Excella's approach leveraged Project Management best-practices as outlined in the Project Management Institute's Project Management Body of Knowledge (PMBOK) and the firm's significant experience in managing projects using structured techniques.
As part of the overall Program Management Office support, Excella developed a comprehensive Business Case Analysis to support initiation of an effort to re-engineer and automate existing recruiting processes.Excella developed a template for the Business Case Analysis that addressed Federal reporting requirements and reflected industry best-practices. Through analysis of existing information and interviews with key project stakeholders, Excella developed measurable business objectives for the initiative, documented baseline performance metrics, identified investment costs, quantified expected benefits, and prepared a detailed cost-benefit analysis for the proposed investment.
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