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Miranda Watson

Change Management, IT Modernization, Usage Metrics, User Engagement, User Experience

How Usage Metrics Can Help your User Engagement Strategies

The Department of Health and Human Services has a mission to reduce fraud, misuse of...

UI/UX, User Experience, User Persona

5 Steps to Create User Personas

We find ourselves over a year after most businesses adopted an all-remote workforce for the first time ever. Now, some...