Digital Service Delivery Insights
How Usage Metrics Can Help your User Engagement Strategies
The Department of Health and Human Services has a mission to reduce fraud, misuse of...
Six Ways to Understand Customer’s “Why” and Achieve ROI – Part Two
In Part 1 we looked at straightforward ways to more easily maintain engagement with customers....
Six Ways to Understand Customer’s “Why” and Achieve ROI – Part One
We are all experts in using digital products, such as websites and mobile apps, to...
UX Tools for the Business Analyst: Part 3
In our last installment, we discussed the value that empathy maps and personas can bring...
Continuous CX Improvement: Between Margins and Moonshots
Something has gone wrong in customer experience (CX). Advanced analytics was supposed to tell us...
5 Myths About the Analyst-Designer Relationship
This post was coauthored by Excella Agile Business Analyst Noura Saad, and UX designer and...
What the Amazon AWS S3 Outage Reminds Us: It’s all about Trade-Offs
Early this year, Amazon’s S3 service experienced a major service outage. For about 4-5 hours...
Top 3 Ways to Integrate DevOps and Security, Audit, and Compliance
I’ve heard a lot of questions recently about how security, audit, and compliance fit into...
Top 3 Things a Product Owner Needs to Know about Continuous Delivery
About a year ago our Scrum team had a conversation about implementing continuous delivery (CD)....
Cross Post: Five Tips for Leading a DevOps Transformation in Your Organization
Adopting new working strategies to produce better results can be challenging for organizations due to...
UX Tools for the Business Analyst: Part 2
In Part 1 of UX Tools for the Business Analyst, we discussed the importance of...
UX Tools for the Business Analyst: Part 1
Whether you’re building a new system from the ground up or modernizing a legacy system,...