Digital Service Delivery Insights
How to Deliver Impactful Software with Doguhan Uluca and Keith Mealo
In case you missed it, Excella Principal Fellow, Doguhan Uluca, and Senior Engagement Manager, Keith...
How Usage Metrics Can Help your User Engagement Strategies
The Department of Health and Human Services has a mission to reduce fraud, misuse of...
Six Ways to Understand Customer’s “Why” and Achieve ROI – Part Two
In Part 1 we looked at straightforward ways to more easily maintain engagement with customers....
Six Ways to Understand Customer’s “Why” and Achieve ROI – Part One
We are all experts in using digital products, such as websites and mobile apps, to...
UX Tools for the Business Analyst: Part 3
In our last installment, we discussed the value that empathy maps and personas can bring...
Continuous CX Improvement: Between Margins and Moonshots
Something has gone wrong in customer experience (CX). Advanced analytics was supposed to tell us...
5 Myths About the Analyst-Designer Relationship
This post was coauthored by Excella Agile Business Analyst Noura Saad, and UX designer and...
What the Amazon AWS S3 Outage Reminds Us: It’s all about Trade-Offs
Early this year, Amazon’s S3 service experienced a major service outage. For about 4-5 hours...
Top 3 Ways to Integrate DevOps and Security, Audit, and Compliance
I’ve heard a lot of questions recently about how security, audit, and compliance fit into...
Top 3 Things a Product Owner Needs to Know about Continuous Delivery
About a year ago our Scrum team had a conversation about implementing continuous delivery (CD)....
Cross Post: Five Tips for Leading a DevOps Transformation in Your Organization
Adopting new working strategies to produce better results can be challenging for organizations due to...
UX Tools for the Business Analyst: Part 2
In Part 1 of UX Tools for the Business Analyst, we discussed the importance of...