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Business Analysis, User Experience

Six Ways to Understand Customer’s “Why” and Achieve ROI – Part Two

In Part 1 we looked at straightforward ways to more easily maintain engagement with customers....

Business Analysis, User Experience

Six Ways to Understand Customer’s “Why” and Achieve ROI – Part One

We are all experts in using digital products, such as websites and mobile apps, to...

Agile, Agile Business Analysis, Business Analysis, Scrum, User Experience

UX Tools for the Business Analyst: Part 3

In our last installment, we discussed the value that empathy maps and personas can bring...

Business Analysis, Data Analysis, Software Development

Continuous CX Improvement: Between Margins and Moonshots

Something has gone wrong in customer experience (CX). Advanced analytics was supposed to tell us...

Design, Software Development, User Experience

5 Myths About the Analyst-Designer Relationship

This post was coauthored by Excella Agile Business Analyst Noura Saad, and UX designer and...

DevOps

What the Amazon AWS S3 Outage Reminds Us: It’s all about Trade-Offs

Early this year, Amazon’s S3 service experienced a major service outage. For about 4-5 hours...

DevOps

Top 3 Ways to Integrate DevOps and Security, Audit, and Compliance

I’ve heard a lot of questions recently about how security, audit, and compliance fit into...

Agile, Business Analysis, Software Development

Top 3 Things a Product Owner Needs to Know about Continuous Delivery

About a year ago our Scrum team had a conversation about implementing continuous delivery (CD)....

DevOps

Cross Post: Five Tips for Leading a DevOps Transformation in Your Organization

Adopting new working strategies to produce better results can be challenging for organizations due to...

Agile, Agile Business Analysis, Business Analysis, Scrum, User Experience

UX Tools for the Business Analyst: Part 2

In Part 1 of UX Tools for the Business Analyst, we discussed the importance of...

Agile, Agile Business Analysis, Business Analysis, Scrum, User Experience

UX Tools for the Business Analyst: Part 1

Whether you’re building a new system from the ground up or modernizing a legacy system,...

DevOps

Top 3 Insights from the 2017 State of DevOps Report

Puppet and DORA have released this year’s edition of the State of DevOps Report. Just...

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