Digital Service Delivery Insights
Customer Experience for Analysts
Customer Experience – What Is It? Customer experience (CX) is often a term that gets...
BBC: Digital Transformation for Analysts
In our previous post on the 2016 Building Business Capability (BBC) conference, we introduced 3 future...
Evaluating User Experience with Heuristics
“Designers shooting for usable is like a chef shooting for edible.” – Aaron Walter, VP...
5 Things You Need to Know About Docker and DevOps
At this point, I think it’s fair to assume that you’ve read or heard about...
This September marked the 20-year anniversary of USAJOBS.gov, the Federal Government’s online career portal and...
UX for an Agile World (Part IV)
Here’s the big pay-off. We learned in Parts 1, 2, and 3, why UX and...
Mind Meld: Why Pair Programming Works
When I served as a Branch Chief at USDA, I encouraged my developers to take...
UX for an Agile World (Part III)
More and more, the development world is embracing Agile practices. As we learned in Part...
Women Who Code: The Weather is Great, Come Join Us!
What is this woman’s role? Did you say something other than a software developer? Why?...
UX for an Agile World (Part II)
More and more, the development world is embracing Agile practices. Yet, as we learned in...
USAJOBS: Using Analytics to Improve Testing Strategies
The USAJOBS Program Management Office understands that better testing leads to a better product for...
UX for an Agile World (Part I)
More and more organizations are recognizing User Experience (UX) as a cornerstone of the products...