Modernization Insights
Love at First Sight: Why Embracing Human-Centered Design Can Help You Win Over Your Customers
How someone makes you feel is often what sets the tone for your relationship. There’s...
The National Council of Architectural Registration Boards (NCARB) is a non-profit organization protecting the public...
Building the Next Generation of the Homestretch Client Database with AWS
At Excella, we understand the power of technology and the huge impact it can make...
Continuous CX Improvement: Between Margins and Moonshots
Something has gone wrong in customer experience (CX). Advanced analytics was supposed to tell us...
Product Thinking NOT Project Thinking: The Key to Continuous Modernization
I wanted to pause a bit and reflect on a macro issue within IT. Larger...
A Business Case for Microservices
Key Takeaways Microservices is an approach of breaking up software into services that are small...
Why Security May Be the Biggest Reason to Modernize
What do a leading retailer, major health insurer and government agency have in common? Target,...
The Real Cost of Aging IT Systems, Part Two: The Top 4 Costs Holding Businesses Back
In our previous post, we discussed how outdated, core IT systems can impact budgets and...
The Real Cost of Aging IT Systems, Part One: How Outdated IT Burdens Budgets
IT leaders know aging technology systems eat away budgets, but what are the real and...
Customer Experience for Analysts
Customer Experience – What Is It? Customer experience (CX) is often a term that gets...
Bold, But Not Bold Enough: ACT-IAC on Legacy System Modernization
The American Council for Technology (ACT) and Industry Advisory Council (IAC), collectively known as ACT-IAC, released a...
5 Tips for Conducting User Interviews
As a new UX professional, performing a user interview can be a daunting task. Your...