I’m not alone in saying, last week’s sold-out GoodGovUX kick off event was a successful first step toward realizing the mission of: “Driv[ing] the adoption of a common set of UX best practices within the government agency and government contracting communities.”
Here are some key takeaways and highlights from the GoodGovUX speakers and panelists to fuel the inspirational fire:
We are all designers, regardless of title – designer, developer, analyst, stakeholder, policy maker. Anyone who solves a problem is a designer. And in the case of government, anyone who solves a problem is a “civic designer.”
In leading by example, we can work together to design the next age of enlightenment. To be an example, we must take advantage of every moment to share the GoodGovUX vision. We must create prototypes and stop people in the elevators to share those prototypes. We must not only collect, but actually use customer feedback to make our solutions better.
We can improve the Federal RFP process. We already know the Federal RFP process isn’t perfect. But we can change that. By taking on the challenge of standardizing RFPs, we can make them easier to assess and make proposals easier to compare.
There is no silver bullet to create good UX. It takes cultural change from the bottom up and top down. It takes C-suite buy-in, iteration, incremental development, collaboration and ears and eyes open to user feedback.
Are you ready to take part in the GoodGovUX movement? Sign up at goodgovux.com.