Creating a New Vision for Immigration Services
USCIS has a monumental mission: to protect and promote the American dream. Each year the agency helps over 14 million people around the world by providing information, facilitating immigration to the U.S., and promoting understanding of citizenship. For years this process relied on a complicated system of forms and phone calls, leading to huge backlogs for USCIS staff and frustration for their customers.
That began to change in 2014. Taking a cue from digital experts, USCIS envisioned an integrated online experience that simplified and streamlined the process for their customers. Agency leaders worked side-by-side with their customers to design a solution that was accessible, informative, and highly personal – providing a digital gateway for the next generation of Americans.
They created a team of innovators from both industry and government, including Excella, the National Technical Information Service, 18F, and the U.S. Digital Service to turn this dream into reality. The result is myUSCIS (my.uscis.gov), an innovative website that is designed to change immigrants’ lives and revolutionize the future of government IT services.