How Hospitality Can Gain Competitive Advantages in the Age of AI

Josh Galun, Hospitality and Travel Lead at Excella, explores the potential growth opportunities for the hospitality industry in the age of AI and its increasing popularity. Computers should be employed to do what they do best – in this case, analyze guest trends and behaviors. By allowing humans to disregard the screen and focus on person-to-person interactions, a guest’s stay is optimized in the best way possible.