Successful Shared Service Center Migration Helps DOL Stay Mission-Focused
Department of Labor
Federal Health and Civilian
Modern Software Delivery
The U.S. Department of Labor (DOL) oversees America’s workforce—from preparing workers for new jobs to assuring work-related benefits. After two failed attempts to complete a federally-mandated migration of its Human Resources (HR) systems to an approved Shared Service Center (SSC), DOL engaged Excella. Working side-by-side, Excella and DOL successfully migrated from the legacy system to the Shared Service Center, achieving significant cost savings ($3.8M over ten years), and putting the program on a path for future success.
Internal Systems Are Also Mission-Critical
The DOL has an extremely worthwhile mission:
- To foster, promote, and develop the welfare of the wage earners, job seekers, and retirees of the United States
- Improve working conditions
- Advance opportunities for profitable employment
- Assure work-related benefits and rights
Yet despite all its success, DOL had a Human Resources system that was in such bad shape that it couldn’t be patched or updated. In 2004, the Office of Management and Budget (OMB) launched the Human Resources Line of Business (HRLOB), which required agencies to move from their current HR systems to a Shared Service Center. DOL began the migration process but was forced to
suspend its efforts many times due to several technical and organizational challenges. With deadlines looming, if DOL didn’t migrate successfully, 16,500 DOL employees wouldn’t get paid on time. Also, other vital HR actions, such as hiring and pension management, would be delayed.