Digital Service Delivery

To your customers, digital services are more than technology—they’re what makes life easier. And they expect your products to be intuitive and dependable.

We make sure you build services that resonate today, with an eye to the future so you never lose momentum in a rapidly changing digital marketplace.

Our Approach: Delivering User-Focused Digital Services with Lean Discovery, Agile Delivery and a DevOps Mindset.

Lean Discovery

What’s the “right” solution? A data-driven, user-centric approach helps us know what delights customers.

1. Data, Not Assumptions
  Persist or pivot? Here’s how we decide:

1. - Follow successive Build-Measure-Learn cycles and evaluate data constantly.
  - Regularly obtain user feedback to drive minimal viable product (MVP) and minimum marketable features (MMF).
  - Evaluate production data continuously to validate what users like (or not).
2. Focus on User Experience
  Can users navigate the solution from start to finish? Is navigation, style and language consistent? Addressing the entire experience (online and offline) ensures we’re building something your users will actually use.

Agile Delivery & DevOps Mindset

Build together. Build smarter. Go faster.

1. Together as One Team
  Small cross-disciplined teams work together to deliver valuable working software—a job is not done until the product is in production, working, usable and valuable.
2. Dedicated Product Owner
  An authorized and empowered Product Owner is critical. This person is committed to building the best product possible and leads the team and project daily.
3. Iterative and Incremental Approach
  The Product Owner and team work together in short iterations to deliver incremental features to production—enabling users to test features and validate what to build next.
4. Modern Tech Stack
  There is no pre-determined set of tools, no right way. Your tech stack should meet your project needs and help you build smarter. Here’s why:
  - Flexible, cloud-based, open source tools enable test automation, deployment automation and cloud hosting.
  - Scaling and disaster recovery occur automatically based on real-time
    events.
  - Infrastructure as code eliminates slower, less efficient manual work.
5. Automate Testing and Deployments
  Automation enables speed to value. By going faster you can deliver more high-quality products repeatedly and reliably, and with reduced operational and delivery risks.

Organizations We Support

Tech Talk DC
Hosted and organized by Excella’s technologists, this meetup discusses best practices, new tools and technologies.

DevOpsDC
DC’s DevOps community meet monthly to catch up on the latest DevOps tools, services and best practices.

Action Design DC
Action Design connects DC UX designers, data scientists, and others who design products helping people take action in their lives.

Related Insights

What is Digital Service Delivery?
Reserving hotel rooms, paying tickets, submitting forms—digital services support the bulk of today’s interactions and transactions. As a result, users expect them to be well designed, reliable and easy-to-use.

How UX Creates Digital Services People Love
Building user-centric digital services requires a strong understanding of users’ attitudes and satisfaction with a product. Learn how User Experience (UX) practices help you build the “right” product.

Deliver Digital Services Faster with DevOps
A DevOps mindset fuels a culture of rapid-fire continuous delivery. This mindset drives high-value working products to market faster with improved lead time, resilience and quality.