Toggle Menu

Insights / Agile Training / Should the Product Owner Come From the Client or Vendor?

July 14, 2017

Should the Product Owner Come From the Client or Vendor?

2 mins read

We often see a scenario where we have vendors/contractors working with a client to deliver a solution. The questions that I often get asked is should the Product Owner come from the client side or should it come from the vendor side? With the Product Owner role, using the words Product and Owner gives us the insights into where the Product Owner should come.

For example, let’s say the Department of Defense engages with Excella Consulting to deliver a mobile application for the Department of Defense. In this scenario, the Department of Defense will end up owning the product and intellectual property, then the Product Owner should be provided by the Department of Defense and that person should come from as close to the business/stakeholder side as possible. Having Excella as the Product Owner could cause issues in Excella’s Product Owner’s understanding of true user needs, having authority to make decisions, and potential conflicts of interest.

Now let’s take a scenario where Excella has a commercial mobile application that is a product that Excella sells. The Department of Defense has approached Excella to customize the product for their needs. In this scenario, it is Excella’s product and Excella is keeping the IP but Excella makes some updates for the DoD. In this case, the Product Owner should be provided by Excella, since Excella owns the Product. Excella could think of the DoD as a user, customer, or stakeholder, but not the PO.

Thus as a general rule of thumb, answering who is going to own the Product provides us the guidance on if the Product Owner should be provided by the client or the vendor.

For more information all the Scrum roles and a deeper dive understanding on Agile and Scrum, take a look at one of our upcoming Certified ScrumMaster courses

For more information on Product Ownership and being an effective Product Owner, take a look at one of our upcoming Certified Scrum Product Owner (CSPO) courses

You Might Also Like

Resources

Overcoming Obstacles to Continuous Improvement in Your Organization

Does driving change in your organization sometimes feel like an uphill climb? You’ve tried implementing...

Resources

Simplifying Tech Complexities and Cultivating Tech Talent with Dustin Gaspard

Technical Program Manager, Dustin Gaspard, join host Javier Guerra, of The TechHuman Experience to discuss the transformative...

Resources

How Federal Agencies Can Deliver Better Digital Experiences Using UX and Human-Centered Design

Excella UX/UI Xpert, Thelma Van, join host John Gilroy of Federal Tech Podcast to discuss...