At Excella, we’ve seen how AI can transform processes and products within the federal government, from introducing automation to create rapid turnaround times for the citizenship process to combatting fraud, waste, and abuse.
Now, we are seeing some exciting new ways AI is transforming the healthcare industry. As more and more AI treatments, processes, and products become available, the need for transparency regarding AI will be essential.
Because the healthcare industry is enormous, there are many opportunities to leverage AI to make systems and processes more efficient, improve diagnoses, or develop new treatments. The advances in medical imaging using AI algorithms alone, allow healthcare workers to more easily identify differences in scans in a faster, more accurate manner.
While it’s exciting to see the advances that AI is having in this sector, processes will need to be put in place to make consumers willing to use the treatments that AI can offer. Without transparency regarding how specific AI treatments work, many consumers have concerns regarding the safety and accuracy of those treatments. Consumer surveys on AI products have shown that people are still skeptical and have a fear of the unknown regarding AI, especially when making life-or-death decisions on their behalf.
So, what can minimize hesitation and fear of AI?
Consumers need reassurance about ethical use and safety related to AI. One way to address these concerns is with Explainable AI or XAI. Explainable AI creates more transparency into how AI makes its decisions and gives healthcare workers the tools they need to effectively communicate the risks and benefits of the treatments that AI can offer.
Watch Claire Walsh, Excella’s Director of Engineering and Services, discuss why it’s essential that healthcare providers implement explainable AI to communicate AI’s role in medical intervention to minimize patient’s hesitations around these emerging technologies.
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