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How Federal Agencies Can Deliver Better Digital Experiences Using UX and Human-Centered Design

Thelma Van, UX Innovation Product Designer at Excella sat down with long-time govtech reporter John...

Customer Experience, Human Centered Design, User Experience

Human Centered Design: The What, Why, and How

Have you ever been on a website and felt that it was made for you?...

Change Management, IT Modernization, Usage Metrics, User Engagement, User Experience

How Usage Metrics Can Help your User Engagement Strategies

The Department of Health and Human Services has a mission to reduce fraud, misuse of...

ai security, AWS, AWS Summit, Cloud, healthcare ai, legacy system

Innovation in Public Health, Education, and Security at the AWS Summit

Through our partnership with AWS, we attended the AWS Summit in Washington, DC. In the...

Culture, government, Human Centered Design, User Experience

How To Bring Equity To Government Technology

User Experience (UX), Customer Experience (CX), and Human-centered design (HCD) aren’t just empty buzzwords –...

Developer Tools, Software Development, Tools

4 Common Misconceptions About Containers

You’re thinking about containers and what they mean for your organization; you want all the...

Cloud, IT Modernization

7 Things Your Management Wants to Know About Cloud

Embracing a cloud-based architecture provides unprecedented flexibility—whether you’re an established company with existing on-prem hardware...

IT Modernization

First Principles: How to Succeed Where Other Modernizations Fail

Modernizing legacy systems is complex and risky, but you can avoid common pitfalls and enable...

Agile, Agile at Scale, Agile Requirements, Best Practices, Scaling

3 Keys to Agile Scaling: The View of Our Experts

Scaling, like Agile itself, can become a target objective rather than the means to an...

Agile, Agile at Scale, Project Management, Scaling, UI/UX, User Experience

6 Signs Your Agile Scaling Isn’t Working

In our last post on Agile scaling, we described some signs that indicate you should...

Agile, Agile at Scale, Agile Requirements, Best Practices, Scaling

4 Signs You Are Ready to Scale Agility

You have individual, self-organizing Agile teams and they’re working effectively but struggling in certain areas....

Application, Cloud, IT Modernization

3 Ways to Deploy Your Application: Serverless, Dockerized Containers, or Traditional Web App

You’ve decided to move your application to the Cloud – either to decrease costs or...