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Business Analysis, User Experience

Six Ways to Understand Customer’s “Why” and Achieve ROI – Part Two

In Part 1 we looked at straightforward ways to more easily maintain engagement with customers....

Business Analysis, User Experience

Six Ways to Understand Customer’s “Why” and Achieve ROI – Part One

We are all experts in using digital products, such as websites and mobile apps, to...

Agile, Agile Business Analysis, Business Analysis, Scrum, User Experience

UX Tools for the Business Analyst: Part 3

In our last installment, we discussed the value that empathy maps and personas can bring...

Design, Software Development, User Experience

5 Myths About the Analyst-Designer Relationship

This post was coauthored by Excella Agile Business Analyst Noura Saad, and UX designer and...

Agile, Agile Business Analysis, Business Analysis, Scrum, User Experience

UX Tools for the Business Analyst: Part 2

In Part 1 of UX Tools for the Business Analyst, we discussed the importance of...

Agile, Agile Business Analysis, Business Analysis, Scrum, User Experience

UX Tools for the Business Analyst: Part 1

Whether you’re building a new system from the ground up or modernizing a legacy system,...

Agile, Federal, Mobile, Scrum, Software Development, User Experience

How We Did It (with Agile): Building the USCIS Civics Test Study Tools App

This spring, with Excella’s help, the Department of Homeland Security’s US Citizenship and Immigration Services...

careers, UI/UX, User Experience

Q&A with UX Legend Jared Spool

Last week on a rainy Thursday night, Jared Spool stood before a packed audience at...

Design, Software Development, User Experience

How to Effectively Critique: Bringing Design and Development to the Table

In October I had the opportunity to attend the Grace Hopper Celebration of Women in...

Business Analysis, User Experience

Customer Experience for Analysts

Customer Experience – What Is It? Customer experience (CX) is often a term that gets...

Best Practices, Federal, User Experience

5 Great Things I Heard at FCW’s Citizen Engagement Summit

Some places in the world the phrase “citizen services” might elicit a small yawn. But...

Software Development, UI/UX, User Experience

Evaluating User Experience with Heuristics

“Designers shooting for usable is like a chef shooting for edible.” – Aaron Walter, VP...