Tag: User Experience
Six Ways to Understand Customer’s “Why” and Achieve ROI – Part One
We are all experts in using digital products, such as websites and mobile apps, to...
UX Tools for the Business Analyst: Part 3
In our last installment, we discussed the value that empathy maps and personas can bring...
UX Tools for the Business Analyst: Part 2
In Part 1 of UX Tools for the Business Analyst, we discussed the importance of...
UX Tools for the Business Analyst: Part 1
Whether you’re building a new system from the ground up or modernizing a legacy system,...
How We Did It (with Agile): Building the USCIS Civics Test Study Tools App
This spring, with Excella’s help, the Department of Homeland Security’s US Citizenship and Immigration Services...
Q&A with UX Legend Jared Spool
Last week on a rainy Thursday night, Jared Spool stood before a packed audience at...
How to Effectively Critique: Bringing Design and Development to the Table
In October I had the opportunity to attend the Grace Hopper Celebration of Women in...
Customer Experience for Analysts
Customer Experience – What Is It? Customer experience (CX) is often a term that gets...
Evaluating User Experience with Heuristics
“Designers shooting for usable is like a chef shooting for edible.” – Aaron Walter, VP...
5 Tips for Conducting User Interviews
As a new UX professional, performing a user interview can be a daunting task. Your...
UX for an Agile World (Part IV)
Here’s the big pay-off. We learned in Parts 1, 2, and 3, why UX and...
UX for an Agile World (Part III)
More and more, the development world is embracing Agile practices. As we learned in Part...