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Business Analysis, User Experience

Six Ways to Understand Customer’s “Why” and Achieve ROI – Part Two

In Part 1 we looked at straightforward ways to more easily maintain engagement with customers....

Business Analysis, User Experience

Six Ways to Understand Customer’s “Why” and Achieve ROI – Part One

We are all experts in using digital products, such as websites and mobile apps, to...

Agile, Agile Business Analysis, Business Analysis, Scrum, User Experience

UX Tools for the Business Analyst: Part 3

In our last installment, we discussed the value that empathy maps and personas can bring...

Business Analysis, Data Analysis, Software Development

Continuous CX Improvement: Between Margins and Moonshots

Something has gone wrong in customer experience (CX). Advanced analytics was supposed to tell us...

Agile, Business Analysis, Software Development

Top 3 Things a Product Owner Needs to Know about Continuous Delivery

About a year ago our Scrum team had a conversation about implementing continuous delivery (CD)....

Business Analysis, careers

Five Key Skills for Business Analysis in Any Industry

During an interview, a candidate asked me “What’s a typical day for a Business Analyst?”...

Agile, Business Analysis, careers, Change Management

Meet the Experts: Sarah Shirck

In this interview, Excella’s Change Management Xpert Sarah Shirck discusses the importance of empathy and...

Agile, Agile Business Analysis, Business Analysis, careers

Meet the Experts: Stephanie Vineyard

In this installment of “Meet the Experts,” Excella’s Business Analysis Lead Stephanie Vineyard shares her...

Agile, Agile Business Analysis, Business Analysis, Scrum, User Experience

UX Tools for the Business Analyst: Part 2

In Part 1 of UX Tools for the Business Analyst, we discussed the importance of...

Agile, Agile Business Analysis, Business Analysis, Scrum, User Experience

UX Tools for the Business Analyst: Part 1

Whether you’re building a new system from the ground up or modernizing a legacy system,...

Agile, Business Analysis

Introducing the Agile Extension to the BABOK® Guide version 2

This summer, the International Institute of Business Analysis (IIBA) partnered with the Agile Alliance to...