Insights
Our people are passionate about their work, and they have a lot to say about it! Check out our insights and resources for our thoughts on technology, data, Agile, and program management.
myUSCIS: Pioneering the Future of Government Services
The U.S. Citizenship and Immigration Services (USCIS) has a monumental mission: to protect and promote the American dream. Each year, the agency helps millions of people around the world by providing information, facilitating immigration to the U.S., and promoting the understanding of citizenship. After years of relying on paper forms and phone calls, leading to […]
Cultivating Customer Experiences
Human-Centered Design: The What, Why, and How
Why do some websites or apps feel perfect while others fall flat? Not all digital experiences are created equal. Learn why Human-Centered Design (HCD) makes a huge difference between delighting or disappointing your users. Dive into the principles of HCD and start applying strategies that transfer your customer’s experiences.
Successful Product Design: 5 Tips to Prioritize Users and Create Extraordinary Experiences
Human-Centered Design (HCD) lies at the heart of every great product and customer experience. Learn how you can connect with your users and deliver truly extraordinary experiences with these 5 essential tips.
3 Little Changes That Will Make Your Customers Fall in Love With Your Digital Experience
It only takes one poor digital experience to ruin a good reputation. Conversely, one great experience can build loyalty for a lifetime. Meeting your customers’ expectations doesn’t have to be that hard. Make these 3 simple changes and start seeing your customers fall in love.