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Digital Service Delivery Insights

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Cloud, DevOps, Software Development

Six Ways to Get Started with DevOps

I go to DevOps conferences, meetups, and events and I hear a common question asked...

Agile, Federal, Mobile, Scrum, Software Development, User Experience

How We Did It (with Agile): Building the USCIS Civics Test Study Tools App

This spring, with Excella’s help, the Department of Homeland Security’s US Citizenship and Immigration Services...

Change Management, Culture, DevOps

Managing a Culture of Change

In his book Better: A Surgeon’s Notes on Performance, Dr. Atul Gawande recounts the story...

Design, Software Development, User Experience

How to Effectively Critique: Bringing Design and Development to the Table

In October I had the opportunity to attend the Grace Hopper Celebration of Women in...

Business Analysis, User Experience

Customer Experience for Analysts

Customer Experience – What Is It? Customer experience (CX) is often a term that gets...

Business Analysis, Data Analysis, Tools

BBC: Digital Transformation for Analysts

In our previous post on the 2016 Building Business Capability (BBC) conference, we introduced 3 future...